There are always three things going on in any transaction or more importantly group/team/department/company: tasks, processes, and relationships. You can imagine that most of us focus a majority of our time on tasks (60%), A good organization focuses some of their energy on good processes (30%). This leaves about 10% just to focus on relationships which is actually the hardest and perhaps the most important thing to focus on as companies can always make a new machine, a new process, more tasks, but it's culture and people make up the differential factor between a good company and a great company.
One of the biggest challenges we run into when we work with organizations is that GenX does not have the fundamental competency and skill set to think strategically for the organization. This isn’t a slight at GenX; I don’t believe the organizations have prepared them well nor have organizations invested the necessary resources for GenX to be where they need to be at this stage of the game. Whether in meetings or on the shop floor or helping prep for a presentation, we find that many GenXers have a tendency to stay at an operational, 10,000 foot thinking capacity.